The Energy Industry would have you believe smart metering is all about tough technical engineering challenges, complicated infrastructure delivery and expensive IT upgrades; that it is costly to deliver and fraught with problems.
It’s not.
Did you know...
By mid 2009 Bglobal has installed a smart meter in nearly 30% of all businesses in Britain whose meters are categorised in the Profile Class 5-8 Sector (large energy users). All Profile Class 5-8 meters must be smart under UK law by 2014.
Bglobal believes that first and foremost it is all about customer service.
Our Settlement Metering customers (the large electricity companies that we all buy our electricity from) trust us every day to deliver a reliable, professional and safe meter installation and data provision service to their own business customers in their name.
If you are a customer of British Gas Business, Npower or Scottish and Southern Energy and you already have a smart meter, chances are that it was installed by Bglobal and it is read by us every day.
Many more businesses that want to own their own meters and have enhanced access to their data come to us directly for the same experience.
Whilst there are technical and regulatory challenges for sure, Bglobal embraces the customer service ethos and has built a service delivery model for smart metering which is the envy of the industry. Built around a quality and customer service ethos, our innovative “Five Pillars” model integrates all operational functions into a seamless end-to-end quality process that delivers superior levels of service every day. It has been so successful that it has even been adopted by our supplier customers, aligning them with our way of doing things.
We put all our energy into customer service because after all, Energy Counts.